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HRD-CTI
Multi-in-One Alarm Received and Disposed System
System Introduction
HRD-CTI Multi-in-One Alarm Received and Disposed System is a platform based on the program-controlled exchange technology, CTI, software exchange technology and TCP/IP technology, which integrates the voice, fax, data, video seat and IP phone. HRD-CTI Integrated Dispatch and Command System fully utilizes the modern advanced communication and computer network technology and realizes many functions based on the uniform information platform, including various emergency dispatch and command (110, 119, 122 and 120), GPS monitoring, technical guarding, GIS geographic positioning and display, command and dispatch, and intercommunication and interconnection between wired communication and wireless communication, so the system can save the resources and feature practicality, quickness, reliability, advance and intelligence, it realizes the computerized dispatch and command, intelligent service disposal and judgement, visual command system, automated command distribution, grouped force dispatch, real time information transfer, and electronic and standard service archive, so it can improve the capability of the emergency command system in fast response and reasonable decision.
Based on the exchange platform of the dispatch and command system, combing with the advanced technology and fitting devices, the software is developed according to the specific requirement of the users in the police system and acts as the alarm receiving and disposal system for 110/119/122. The system can realize the function such as the alarm receiving and disposal, caller number identification, wrong number interception, caller locking, dispatch and command, multi-party conference, alarm, and dispatch recording.
Compared with the traditional dispatch and command system, it has great advantages and can transfer voice, fax, video and data service at the low price over IP network, such as the uniform message, virtual phone, virtual voice/fax mailbox, number query service, Internet call center, Internet call management, TV conference, electronic commerce, fax storage and forwarding, storage and forwarding of various information, etc.
- Completely adopt the digital program-controlled dispatcher architecture. Primary power supply, secondary power supply and CPU board (including master control CPU, switching matrix, signaling module, and media gateway) realize the hot standby and hot plug and are the fully stable and reliable high class product.
- Integrate the digital program-controlled dispatcher, Ethernet technology and software switching technology and actually realize the high efficiency and rationality of the voice, data and video image processing.
- The access to the system voice, fax, data and video is realized through the software switching technology and adopts the TCP/IP packet switching mode; the modern broadband and flexible Ethernet networking mode is guarantee for the convenient expansion and upgrade of the system capacity; the VOIP media gateway can directly decompress the voice and unpack the TCP/IP packets and can effectively optimize the voice quality of IP PHONE.
- Support the voice. Conference, fax, data, video, seat, IP phone, speech and text conversion, speech recognition, uniform message, virtual phone, virtual voice/fax mailbox, number query service, Internet call center, Internet call management, TV conference, electronic commerce, fax storage and transfer, storage and transfer of various information.
- Large switching capability, module stack, and is applicable to 0-512 user real time dispatch.
- Support China signaling No.1, signaling No. 7, ISDN signaling, common analog signaling and 4-line E/M, magnetic relay.
- Support popular VoIP protocols such as MGCP, H323, H248 and SIP
- Be fully distributed control architecture, failure isolation and have no influence on each other.
- Highly reliable, more than tens of thousand call test, the call loss is less than 1/10000;
System components:
CTI access device system
Digital recording system
Compute-assisted command system
GIS
Image monitoring system
Computer network communication system
Network service system
Application service system
Database management system
Alarm receiving and disposal seat system
350M wireless dispatch communication system
Satellite location system
Alarm call sub-system
Positioning sub-system of mobile target
System feature
The system adopts open architecture based on TCP/IP protocol and adopts the software switching technology to realize intercommunication and interconnection between different sub-systems and guarantee the high scalability of the system. The unique network connection mode uses the local police as the center and depends on the police information private network to distribute the information to all cities and counties, so it is the brand-new mode realizing the target of “physical separation, logic concentration and information sharing”, only one set of alarm receiving and disposal system can realize the function of the multiple sets of distributed alarm systems, so it greatly saves the system resources and operation cost. The alarm receiving and disposal system adopts the advanced C/S and B/S mode and can realize the media and integrated alarm access, it has powerful capability in statistics and query and can realize the remote query; meanwhile it can enable the customers to define and edit the alarm receiving and disposal system software by self.
The dispatch center is the omnidirectional and multi-dimension. The dispatch means involves from the wired mode to wireless mode, from voice to data, from text to picture and video, from fixed terminal to mobile terminal, from SMS to Chinese call, from data flow to Email, the system integrates diversified utilizable dispatch modes and can seamlessly integrate new dispatch manners, and the system need not change the old system structure.
·System structure
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